Refund & Returns Policy

At Dollarshop-1, we want you to love your home organization tools. Whether it’s a laundry hamper or our modular plastic organizers, we stand by our quality. If something isn’t quite right—if the dimensions don’t fit your closet or a bin arrived with a crack—we are here to help you solve it.

1. The 30-Day Window

You have 30 days from the date your package arrives to request a return. To ensure a smooth process, we ask that your items meet the following criteria:

  • Condition: Unused and in the same "like-new" condition you received it.

  • Packaging: Must be in the original packaging. This is especially important for our plastic organizers and laundry hampers to prevent damage during the journey back to us.

  • Proof: Please include your order number or a copy of your receipt.

2. How to Start a Return

Getting organized shouldn’t be stressful, and neither should returns.

  • Step 1: Email our Colorado-based support team at support@dollarshop-1.com with your order number. We will issue you a Return Merchandise Authorization (RMA) number.

  • Step 2: Securely pack your item (feel free to reuse the original shipping box) and clearly write your RMA number on the outside.

  • Step 3: Ship your return to our address at: 467 S MEMPHIS WAY APT 15, AURORA, CO 80017, USA. (Note: Please ensure you have emailed us for your RMA before shipping, as unauthorized returns may experience processing delays).

3. Return Shipping Costs & Fees

  • If it’s our fault (Damaged/Defective): If your plastic baskets arrive cracked or a fabric bag is torn, Dollarshop-1 covers all shipping costs. We will send you a pre-paid return label immediately.

  • If you change your mind (Customer Remorse): If you decide the color isn't right or the size doesn't fit your space, you will be responsible for the actual return shipping costs.

  • Restocking Fees: We do not charge any restocking fees.

4. Special Note on Fragile Items

Please inspect your plastic organizers and cubes as soon as they arrive. If the carrier was a bit rough and something arrived broken, take a quick photo and email us right away. We will evaluate the damage and either send a replacement or process a refund—no questions asked.

5. Refunds & Timeline

Once we receive your returned item at our Aurora address, our team will inspect it and process your refund within 3 business days.

  • Approval: You will receive an email confirmation, and your refund will be automatically applied to your original payment method (Credit Card, PayPal, etc.).

  • Timing: Please allow an additional 5–10 business days for your bank or credit card company to post the refund to your account.

6. Non-Returnable Items

  • Gift cards.

  • Items marked as "Final Sale" or "Clearance."

  • Items returned after the 30-day window.

7. Exchanges

The fastest way to get what you need is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If your item was defective, we will ship you a replacement at no extra charge.

8. Contact Us

For any questions regarding your space-saving solutions, reach out to our team:

Website: dollarshop-1.com

Email: support@dollarshop-1.com

Phone: +1 720-519-5661

Business Address: 467 S MEMPHIS WAY APT 15, AURORA, CO 80017, USA