Frequently Asked Questions (FAQ)

Shipping & Delivery

Do you ship to my location in the United States? Yes! We proudly ship to all 50 U.S. states, including Alaska and Hawaii. To ensure your organizers arrive safely and can be signed for if necessary, we currently do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories.

How much does shipping cost? We keep it simple:

  • Orders $80 and over: FREE Standard Shipping.

  • Orders under $80: A flat-rate fee of $9.00. All costs are clearly displayed at checkout before you hit the "Complete Purchase" button.

When will I receive my organization gear? Our delivery timeline is broken into two parts:

  • Handling Time: 1–2 business days (Mon–Fri) to pick and pack your order.

  • Transit Time: 3–7 business days (Mon–Fri) for our carriers to deliver to your door.

  • Total Estimated Delivery: Most customers receive their items within 4–9 business days.

Can I track my package? Absolutely. As soon as your laundry hampers or storage bags leave our warehouse, we’ll shoot you a shipping confirmation email with a tracking number and a direct link to follow the journey.

Returns & Refunds

What if I change my mind? No problem. We want your home to feel organized and calm. We accept returns within 30 days of delivery. Just make sure the items are unused, in their original packaging, and in the same "like-new" condition you received them.

How do I start a return? Simply email our Colorado-based support team at support@dollarshop-1.com with your order number to receive a Return Merchandise Authorization (RMA) number. Once authorized, you can securely ship your items back to our main facility at: 467 S MEMPHIS WAY APT 15, AURORA, CO 80017, USA.

Who pays for return shipping?

  • If it's our mistake: If a product is defective or damaged (like a cracked plastic bin), we’ll provide a prepaid return label at no cost to you.

  • If you changed your mind: If the size isn’t quite right for your closet, the customer is responsible for the return shipping costs. We do not charge any restocking fees.

When will I get my money back? Once we receive your return at our Aurora facility, our team will inspect it and process your refund within 3 business days. The credit will automatically go back to your original payment method. (Please allow an additional 5–10 business days for your bank or credit card company to post the funds to your account).

Orders & Payments

Which payment methods do you accept? We accept all major credit cards including Visa, MasterCard, Discover, American Express, and Apple Pay. Our checkout is fully encrypted to keep your financial data secure.

Can I cancel or change my order? We move fast to get your home organized! You can cancel or modify your order within 12 hours of placement. After that, your order has likely entered the handling stage, and we may be unable to stop the shipment.

Product Details

What makes your storage bags and hampers durable? We prioritize longevity. Our fabric products use breathable 3-ply non-woven fabrics and reinforced hardware, while our laundry hampers often feature moisture-resistant PEVA linings. Each product page has a deep dive into the specific materials used.

Are your plastic organizers safe for home use? Yes. Safety is a priority at Dollarshop-1. All our plastic organizers, cubes, and baskets are 100% BPA-free, making them safe for everything from pantry storage to nursery organization.

Contact Us

Still have questions? We are a real team based in Colorado, and we love helping our customers: Email: support@dollarshop-1.com Phone: +1 720-519-5661 Address: 467 S MEMPHIS WAY APT 15, AURORA, CO 80017, USA Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (MT)